About

Front Counter Station Support Officer!

Based at Matamata Police Station
Band D
Police Employee
Permanent Full Time
NAV
JR 5650691

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

These are face to face roles based at the Public Counter in Matamata that are pivotal to the efficient and effective delivery of service to members of the public needing assistance. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, and empathy, in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood, recorded, and handled appropriately.

To support Police staff, you will also receive exhibits, create charges for Court appearances, order supplies, manage courier deliveries, and act as a general font of knowledge. The successful applicant must have sound computer skills, ability to learn new systems and applications and have an excellent command of the English language (proficient in both spoken and written English).

Have you got an inquisitive mind? Do you work hard to get the right outcome? Are you able to get the job done even if it’s in a fast-paced environment where there can be pressure from time to time?

It’s a challenging, interesting, and very important role, you would be recording data, establishing details, and efficiently managing information in real time .

The public counter at Matamata is only open Mon-Fri 8am-4pm. Our Public Counter team at Matamata Police station operates 24/7 on a six on four off roster, including night shifts . The roster pattern is two early shifts (0600hrs – 1500hrs), two late shifts (1200hrs – 2200hrs), two night shifts 2100hrs – 0630hrs, followed by four days off

What we offer

Full training
Flexible hours
28 days of leave, 40 including Statutory Days
Professional development opportunities
Excellent career progression
Option to join the New Zealand Police Association with access to a number of benefits including health plan, Life Insurance, Member Discounts and financial services

Key Accountabilities:
Dealing with challenging circumstances in a customer services environment.
Assessing information received from members of the public and recording it accurately, to support assessment and investigation decisions.
Reviewing incident and offence reports from Constabulary staff around the country and providing feedback when required.
Managing conflicting demands by working collaboratively with regionally based teams.

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working.
A willingness to support team members and look for opportunities to contribute to an inclusive environment.
An ability to determine the relevance and potential risks identified in the information that is being analysed whilst upholding confidentiality.
A commitment to excellence – ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/11-2025/frontline_station_support_officer.pdf

Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono ināianei | Apply now

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu ā-tau | Salary

This position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm Monday, 12th January 2026. Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy, please contact Sian.Weber@police.govt.nz