About

At LyLo, we keep things easy and fun - whether guests want to lie low or live it up. With premium pods, private ensuite rooms, cool communal spaces and a chill vibe, we're redefining travel for social accommodation. Join our crew and be part of a team that’s all about making travel simple, social and seriously memorable.

Lylo is part of EVT, one of Australasia’s market-leading experience creators, offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

About the Role:

• Take direction from the Food & Beverage Director and/or Hotel Manager as well as maintaining a proactive approach.
• Oversee and co-ordinate operational activities within the department while maintaining the established standards of service.
• Guarantee the running of the department in accordance to venue and hotel policies, procedures, guidelines and manuals to ensure compliance, safety and profitability.
• Manage the venue complaint system by handling, recording and reporting all guest customer and complaints with tact, diplomacy, urgency and a genuine sense of caring at all times.
• Ensure all Liquor Licensing Laws are observed and complied with by all staff for the hotel’s Licensing Regulation requirements.
• Maintain up to date records of all licenses and qualification for the Food & Beverage team.
• Create, distribute and manage departmental roster effectively ensuring that strategies and practices are in place to facilitate the efficient and effective staffing of departments such that financial and service targets are achieved.
• Maintain staff morale and team cohesion through productive and positive leadership.
• Actively seek and implement ways to increase team morale, develop and retain team members.
• Accurately record, track and review training and development within the department.
• Effective use and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.
• Ensure clear and comprehensive handovers occurs.
• Ensure accurate statistical records and reporting are kept and maintained.
• Control departmental expenses within set targets.
• Cultivate a sales culture maximising up-selling and on-selling techniques.
• Implement and track up-sell strategies within the department.
• Assist with recruitment, training and development of Food & Beverage personnel, including regular performance evaluations and appraisals.
• Constantly assess training needs of staff and implement or update training manuals.
• Ensure effective communication within the department to guarantee flawless operation.
• Ensure effective organisational communication with other departments
• Ensure effective planning for projects and events.
• Manage the hotel assets to protect their long term investment value.
• Assist with establishing accounting and financial controls in conjunction with the Financial Controller and/or General Manager to ensure all cashiering policies and procedures are followed and constantly reviewed to ensure an accounting or financial risks are at a minimum or eliminated where achievable.
• Actively look for and optimise opportunities to improve the business.
• Ensure all team members within the venue are adequately trained to assist across all venues on a daily basis.
• Have full working knowledge of the venue’s computer/IT systems.
• Direct, supervise and assist colleagues to ensure a high level of productivity and service standard within the department at all times.
• Support and actively cultivate an environment of positive service within the department to ultimately achieve a level of service quality that consistently meets and exceeds the expectations of guests and team members.
• Take effective action to resolve any foreseen problems to prevent complaints.
• Warrant an effective system of quality control by utilising shift checklists, revision of procedures and implementation of standards.
• Take an active role in crisis management action plans ensuring the safety of those present at the time.
• Actively stay up to date with venue, hotel, EVT and/or area information, objectives, policies and procedures. Ensure to communicate any and all of these updates or changes to the team.
• Ensure all incidents, injuries and hazards are reported, reviewed and preventative/corrective measures are taken.
• Promote EVT properties to guests wherever possible.
• Be a brand ambassador for the venue, hotel and Event Hospitality & Entertainment.
• Give assistance and support to other departments and/or colleagues when needed.
• Attend and participate in all scheduled meetings, training and development programmes.

Love catching the latest movies, dining at trendy restaurants, staying in incredible hotels, or even hitting the slopes at Thredbo? Well, you're about to. EVT Perks offer a range of always-on discounts on our amazing entertainment and travel experiences across Australia and New Zealand. Best of all, these perks are available to every EVT employee, including casual employees, starting from day one.

Join Lylo and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.