About

Who We Are Join a dynamic and supportive team where you’ll play a key role in delivering exceptional service to our valued clients. As a growing global organisation, we offer real opportunities for career progression and development across Operations, IT, Sales, Legal, Finance, and Shared Services in Australia and New Zealand. We pride ourselves on a flexible and friendly work environment built on collaboration, accountability, and strong team culture. We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together. Your voice matters here, and we’re committed to continuously improving and ensuring this remains a workplace where you can thrive. If you’re looking to grow your career in a professional and empowering environment, we’d love to hear from you. Job Summary We are seeking for an experienced Settlements Officer to be responsible for managing the process of home loan settlements including; documentation, payments and disbursements. The Settlements Officer will work with lenders, solicitors and other stakeholders to ensure that settlements are completed on time and accurately. Settlements Officers ensure that organisations are compliant with business and regulatory policies in the processing and management of loan settlements. About The Role Manage the end-to-end mortgage settlement process, ensuring all legal, financial, and administrative tasks are completed accurately and on time. Prepare and review settlement statements, verify financial details, and oversee timely disbursement of funds within agreed SLAs. Handle lodging of registerable documents and cheque banking for paper settlements. Verify cheque directions, proof of funds, and payment destinations for secured and unsecured loans. Perform settlement quality assurance checks, update systems post-settlement, and issue post-settlement letters within SLAs. Ensure all allocated settlements are completed daily and maintain personal work queues in line with service standards. About You You’re someone who thrives in a fast-paced environment and takes pride in delivering accurate, compliant work. To succeed in this role, you’ll bring: Exceptional attention to detail with a strong focus on accuracy and compliance. Excellent communication and interpersonal skills, able to build positive relationships with clients, lenders, and internal teams. The ability to manage multiple priorities and deadlines effectively. Strong organisational and problem-solving skills to navigate complex tasks. Proficiency in Microsoft Office Suite. Previous experience in the mortgage industry is a plus. Familiarity with settlement software and related systems. You have a valid work rights in New Zealand. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. We’re committed to supporting your personal and professional growth through meaningful benefits, recognition programs, and a workplace culture that values wellbeing, connection, and development across Australia and New Zealand. HERE’S WHAT SETS US APART: Employee Assistance Program (EAP) Employee Referral Program Flu Vaccination Program Fundraising Challenges Social Teams & Events Tenure Recognition Program Rewards and Recognition Program Training & Development Discounted First Title Insurances At FMS, we have a team of over 300 people located throughout Australia and New Zealand, as well as support from First American in the US. Together, we strive to achieve the best outcome possible for our clients and their customers. We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together. Supporting the financial sector since 2001 At FMS, we specialise in delivering the full range of mortgage processing and administration services. For over 20 years, we’ve provided financial institutions with a broad range of services, including mortgage processing, FASTRefi title insurance, conveyancing and BPO processing. We’re proud of the strength of our brand, strong parent backing from First American, long term client relationships and our proven specialist capability across the mortgage fulfilment value chain.