About

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. This role is a member of the BNZ Service Management team which is comprised of a small team of talented individuals dedicated to ensuring BNZ Technology services are available for our customers and colleagues where and when they are needed. The team is part of the wider Cyber & Governance business unit focused on optimising a resilient and secure Technology estate. This is an Auckland based hybrid role with three days in the office and two days where you can work flexibly. Anchor days in the office is Wednesday and a Monday or a Friday. Mō te Tūranga | About the Role We sat down with the People Leader (who you would report to) and they told us the following about the role: What are 5 day-to-day tasks the person in this role will complete? Perform daily backup monitoring and exception management, escalating failed or incomplete jobs as needed. Assist with the execution of database and application restore tests, including setup, documentation, and results validation. Maintain accurate records and evidence of restore testing to support audit and compliance reporting. Collaborate with infrastructure, database, and application teams to troubleshoot restoration issues. Support automation and data quality initiatives that improve visibility of backup health. What is the team culture and environment like? The team culture is supportive and fun, with open communication and a shared vision. We have a diverse team where all members feel valued and celebrated. We recognise accomplishments and reward performance. What is your management style? Open and supportive and focused on getting the best out of people through coaching and proactive career development. What is the most exciting thing about this opportunity? A chance to embed and operationalise and a critical hygiene process for BNZ. What is the most challenging thing about this opportunity? Working with a diverse set of stakeholders and using your influencing skills to get the right outcome. What technical skills are REQUIRED for this role? ServiceNow and Office365 proficiency. Familiarity with technology terminology or previous roles in technology teams are desirable. What do we want you to know before you apply? This role will be Auckland based with the rest of the team based in Wellington. There is a wider cohort of Technology staff based in Auckland. This is a hybrid working role, however, there is an expectation that you will be in the office 3 days per week, with one of those days being either a Monday or Friday. What will success look like for the candidate in this role? A willingness to learn and engage with both their fellow team members and stakeholders. Not be afraid to voice their opinions and contribute. What is your favourite thing about working for BNZ? The focus on people, and commitment to helping New Zealanders be better with money. Why did the last person leave this role? This is a newly created role. PLEASE NOTE: Applications close Sunday 18 January at 11pm. The team will not be reviewing applications until after this date. Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.  Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 18 January 2026 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.