About

• Award-winning Cybersecurity company
• Work with leading technologies and innovative peers
• Work in a dynamic environment with opportunities for professional growth and development.
• Are you ready to power the growth of one of New Zealand’s leading cybersecurity companies? DEFEND is on a mission to create a cyber resilient world, and we’re looking for a Sales Operations Manager to help us get there.

About the Role

• As our Sales Operations Manager, you’ll be the backbone of our Sales team—optimising our CRM (Zoho), streamlining processes, and delivering insights that drive commercial performance. You’ll enable our sales team to focus on what they do best, while ensuring strong governance, forecasting accuracy, and operational discipline.

What You’ll Do

• Own and optimise Zoho CRM: Lead the ongoing management and enhancement of Zoho CRM, ensuring it drives efficient, data-powered sales and operations across the business.
• Streamline sales workflows and reporting: Design and continuously improve automated processes, reporting frameworks, and dashboards that enable faster, more insightful deal tracking and sales management.
• Enable team success: Provide training, support, and resources to sales, account management, and presales teams, empowering them to maximise CRM adoption and effectiveness through playbooks and tailored tools.
• Govern the sales process: Define and enforce validation gates, SLAs, and workflows from lead origination to handover, maintaining high standards of process compliance and accuracy.
• Reduce administrative burden: Implement smart automation, templates, and productivity solutions to streamline the sales process and minimise manual tasks for the sales team.
• Drive integration and alignment: Oversee seamless connectivity between Zoho CRM, marketing platforms, finance systems, and service delivery solutions to support smooth, aligned business operations.
• Champion continuous improvement: Evaluate, pilot, and roll out new platforms, automation tools, and enablement solutions to enhance sales performance and operational efficiency.

About DEFEND

• Our dream at DEFEND is to improve everyday life by creating a cyber resilient world. Over the last few years, we've experienced phenomenal growth, working with a wide variety of customers in New Zealand and across 66 countries and winning several industry awards, including Microsoft's Global Partner of the year for 2025!
• Why DEFEND?
• We believe in investing in our employees’ growth and providing them with opportunities to advance their skills and careers. We offer a collaborative workplace culture, and we are committed to fostering an inclusive environment where innovative thinking is encouraged.
• By joining our innovative and creative team you will have the opportunity to contribute a variety of cybersecurity outcomes, from culture & awareness of cyber resilience, through to offensive & defensive security. No matter what your role, everyone at DEFEND contributes towards our dream of creating a cyber resilient world.

Diversity & Inclusion

• At DEFEND, we celebrate a variety of perspectives and experiences. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to creating an environment that enables all our team to thrive. If you think you have what it takes, but don’t check every single box, please consider applying. We’d love to hear how you might contribute to the team and being our next DEFENDer.
• Ready to help shape the future of cybersecurity in New Zealand? Apply now or learn more at: https://defend.co.nz/careers/