About

• Competitive package, flexible work arrangements and FREE parking
• Permanent Full-time position
• Discounted Health Insurance, on-site daycare discounts at 20%

• About the Role
• The role reports to the Senior Manager – Ops Process and Change and will work across the business and lead enterprise-level operational integration and change strategy across multiple programmes. This role requires a strategic thinker who can translate enterprise ambition into operational reality - delivering readiness, resilience, efficiency, and customer experience uplift at scale.

Your key responsibilities are

• Partner with senior leaders to shape operational strategy and establish consistent processes across programmes
• Lead transformation initiatives spanning from infrastructure, through digital, and service delivery streams
• Design future operating models that enhance resilience, compliance, and customer experience at scale
• Oversee programme implementation, ensuring readiness planning, risk mitigation, SOPs, and smooth transition to BAU
• Introducing new operational processes across multiple long-term programmes, balancing delivery milestones with day-of-operation continuity.
• Navigating complex stakeholder environments, aligning internal teams, external partners, airlines, and government agencies to achieve shared outcomes under tight timeframes.
• Leading through influence without direct authority, fostering collaboration and shared accountability across diverse operational and project teams.
• Represent operational priorities in governance forums, managing performance and risk tradeoffs transparently
• Build organisational capability by mentoring SMEs, uplifting frontline teams, and embedding integration maturity
• Drive continuous improvement through performance monitoring, data & insights, and optimisation aligned with enterprise strategy
• What you’ll bring to the role
• At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our AKL values All In | Tātou tatou – How we feel, Know How | Kōkiri Tahi – How we think and Let’s Go | Karawhiua – How we act.

To ensure your success in this role, you will need

• Degree or equivalent practical experience in Operations Management, Project Management, or related field
• Certification or equivalent practical knowledge in Change Management
• Minimum 10 years’ experience in complex operational environments at a Senior level, ideally in aviation (airlines).
• Demonstrated leadership of operational change, project and process integration across multi-year programmes
• Proven experience navigating complex operational change in collaboration with union partners, ensuring alignment, transparency, and constructive engagement throughout the change journey.
• Demonstrated experience influencing at senior levels and navigating unionised environments.
• Strong knowledge of operational readiness frameworks and service transition to BAU
• Experience in risk management, operational resilience, and performance improvement initiatives
• Ability to interpret data and analytics and identify opportunities and trends to influence best outcomes for the business, stakeholders and customers
• About us
• From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. We stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way. We have ambitions to be a global hub and a comprehensive development programme to deliver this vision.
• With so many moving parts to keep the airport precinct running, it’s our collaboration and passion that keeps everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.
• E mahi ana mātou mō Aotearoa. We are working for New Zealand.
• Auckland Airport is more than just a business. It’s a truly unique place with an important role to play in New Zealand’s recovery. Together we’re its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa. We’re all about creating a sense of place where everyone can thrive, and one where others aspire to work. We’re a diverse and inclusive workplace and welcome people from all walks of life.
• Whiria te tangata. Our values weave us together. They’re what we stand for, who we are and how we act.
• Apply today
• It’s our collaboration and passion that keep everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.
• If this role sounds like you, we’d love to hear from you. Click the "Apply" button now.
• Attention Recruitment Agencies: Auckland Airport has a Direct Sourcing model and at this point in time we will not require any recruitment agency support for this role.
• Applications for this role will remain open over the Christmas period; however, shortlisting and review will commence on the 5th of January 2026. We thank you for your interest and patience.
• #WeAreAucklandAirport
• #aviationcareers
• #MakingJourneysBetter