About

• Keeping the office humming
• We’re looking for someone who finds joy in creating a calm, welcoming and well-run space - the kind of person who notices when the flowers need refreshing, the coffee needs topping up, or someone needs a friendly hello.
• This part-time, fixed-term role is all about caring for the people, the place, and the little details that make a big difference. You’ll be the steady presence that keeps the office humming - making sure things are organised, meetings are ready, and everyone feels well looked after.
• You’ll be here four half-days a week, so it’s perfect for someone who’s looking for balance - perhaps semi-retired, or someone who wants to bring their warmth and experience into a creative, people-led environment.

• ABOUT TRA
• TRA is a award winning human-centred insights and strategy agency with offices in Tāmaki-Makaurau (Auckland), Naarm (Melbourne) and Gadigal Land (Sydney), we work with clients across the Tasman and the world. We are based in a beautiful newly refurbished office in Britomart.
• Making tings work smoothly

You’ll take ownership of the practical day-to-day running of our space and ensure everything works beautifully. That includes

• Managing all office orders and supplies (coffee, snacks, stationery, you name it).
• Doing daily walkthroughs to make sure the office is tidy, welcoming and fully stocked.
• Coordinating cleaners and keeping an eye on facilities, including checking the coffee machine and other shared spaces.
• Managing health and safety requirements, including being a fire warden rep and coordinating any drills or training.
• Looking after office suppliers and building relationships with them.
• Bringing the Warmth
• As the friendly face of the office, you’ll help create an environment where people and clients feel genuinely cared for.
• Ensure meeting rooms are always clean, ready and inviting.
• Support our client service teams with in-office client meetings - from setting up to ensuring everything feels smooth and professional.
• Welcome visitors and make their experience feel effortless and memorable.
• Be that “go-to” person when something needs a little extra attention, whether it’s an event setup, a last-minute lunch, or just adding that personal touch.
• Adding the Fun
• You’ll play a key role in bringing our culture to life by helping make TRA’s social moments happen.
• Be part of our social committee - helping plan, book and coordinate our quarterly company events.
• Bring new ideas for venues, catering and ways to make each gathering special.
• Support our Head of People & Capability with onboarding and inductions - setting up new starters’ spaces, organising welcome touches, and helping them settle in.
• Supporting the Leadership Team

You’ll also support our leadership and owner in small but important ways

• Organise company and board meetings - manage invites, logistics and room setup.
• Provide ad hoc support to the owner and senior leaders as needed.
• Keep calendars, rooms and events running smoothly so the team can focus on what matters.
• You’ll Love This Role If...
• You’re warm, calm, and take real pride in making spaces feel good.
• You’re organised, reliable and find joy in looking after details.
• You enjoy being part of a team that values creativity and humanity.
• You like helping others - whether that’s setting up a meeting or lending an ear.
• You’re someone who genuinely wants to bring care and order to a busy, buzzing environment.
• Why TRA
• TRA is a human-centred insights and strategy agency that thrives on curiosity, creativity, and connection. We believe our culture is what makes great thinking possible - and you’ll play a big part in that.
• This is a wonderful opportunity to bring your experience, warmth and natural sense of care into a creative, purpose-led organisation - where you can keep the office humming, people smiling, and everything running just right. This is a 4 half days week contract starting January 9 until August 2026.