About

Job Title: NZSL Team Lead Job Description NZSL Team Leader Auckland | Full-time | Hybrid options available Lead with purpose. Champion accessibility. Make a meaningful impact. Concentrix is proud to support NZ Relay, delivering accessible and inclusive services for across Aotearoa. We’re now seeking a NZSL Team Leader to lead, support, and inspire a team of NZSL Interpreting Agents, ensuring exceptional service delivery and a strong, culturally responsive team environment. This is a rewarding leadership opportunity for someone who thrives in people leadership, understands the importance of accessibility, and is passionate about delivering high-quality services that truly make a difference. About the Role As the NZSL Team Leader, you will play a pivotal role in overseeing day-to-day operations, collaborating with the Deaf community, managing rostering, and supporting team wellbeing. You’ll work in close partnership with the Deaf Quality & Promotions Advisor, ensuring cultural competency, service excellence, and strong engagement with the Deaf community. This role blends hands-on operational leadership with, people management, user engagement and stakeholder collaboration. What You’ll Be Doing Lead & Inspire Motivate and supporting a team of NZSL Interpreting Agents to achieve performance and service standards Provide regular feedback, performance coaching, and recognition Create a positive, inclusive and engaged team culture Operational Excellence Oversee daily workflow, rostering and staffing coverage Manage unplanned leave impacts and service continuity Monitor utilisation, productivity and performance metrics Support recruitment, onboarding and team development Quality, Compliance & Risk Ensure compliance with contractual, security and quality standards Manage attendance, conduct performance monitoring and support disciplinary processes where required Contribute to cost-effective service delivery Stakeholder & Community Engagement Build strong relationships with internal teams, clients and community stakeholders Support outreach, promotional and engagement activities Provide accurate reporting and operational insights What You’ll Bring Essential Leadership or supervisory experience Strong understanding of NZSL interpreting work and/or experience in the Deaf sector Confidence managing performance, escalations and operational challenges Excellent communication and organisational skills A genuine commitment to accessibility, inclusion and culturally informed service delivery Highly Desirable Fluency in New Zealand Sign Language (NZSL) Experience in rostering, workforce management, or service operations Knowledge of NZ Relay services and Deaf community needs Confidence using digital tools, reporting systems and content platforms Why Join Concentrix? Make a meaningful impact in an essential, community-focused service Work in a collaborative, inclusive and purpose-driven environment Enjoy flexibility through agreed hybrid working arrangements Be supported by experienced leaders and a values-driven organisation If you’re a supportive, calm and culturally responsive leader who is passionate about accessibility and people leadership, we’d love to hear from you. Apply now and help shape the future of accessible communication in Aotearoa. Location: NZL Auckland - 27 Napier Street, 1st Flr, Freeman's Bay Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.