About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

Trip.com is seeking a dynamic Market Manager to drive business development and account management for our accommodation partners in Oceania. This role focuses heavily on proactive phone-based engagement, managing over 300 accounts through daily calls and online meetings. The ideal candidate will be highly disciplined, with a structured plan to ensure consistent partner outreach and performance optimization.

In this Role, you’ll get to

• Make high-volume daily calls to promote and sell Trip.com products and services to hoteliers, driving revenue growth and meeting ambitious sales targets.
• Expand the accommodation partner portfolio by identifying and onboarding new partners, guiding them through the Trip.com onboarding process.
• Manage over 200 accounts, maintaining regular contact via phone and online meetings to strengthen relationships, provide data-driven insights, and implement strategies to boost partner market share and revenue.
• Monitor and analyze partner performance, creating and executing action plans to ensure accounts are consistently optimized for productivity and customer conversion.
• Swiftly resolve partner issues related to accounting, allotments, notifications, cancellations, or operational challenges, collaborating with internal teams to ensure seamless processes.
• Secure and manage merchandising opportunities, including special deals and seasonal promotions, to align with Trip.com ’s marketing initiatives.
• Regularly review and update partner hotel listings on the Trip.com website, ensuring accurate and compelling images, descriptions, and pricing to maximize customer conversion.
• Act as Trip.com ’s ambassador in the local market, building the company’s profile with key stakeholders and sharing expertise on local industry trends and insights.
• Perform additional tasks as assigned to support team and company objectives.

What you'll Need to Succeed

• 3+ years in sales, account management, or revenue roles within the hospitality and tourism industry, with a strong preference for phone-based sales experience
• Exceptional verbal and written communication skills in English, with the ability to build rapport, articulate ideas persuasively, and engage effectively over the phone and in online meetings
• Highly organized and self-motivated, with a proven ability to create and follow a structured daily outreach plan
• Strong interpersonal skills to earn partner trust and foster mutually beneficial outcomes
• Demonstrated ability to analyze data, derive actionable insights, and implement performance improvement plans
• A determined self-starter with persistence and a results-driven mindset to achieve critical targets and deadlines
• Committed to delivering superior customer service and maintaining a high standard of professionalism

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

• We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!