About

Who We Are Join a dynamic and supportive team where you’ll play a key role in delivering exceptional service to our valued clients. As a growing global organisation, we offer real opportunities for career progression and development across Operations, IT, Sales, Legal, Finance, and Shared Services in Australia and New Zealand. We pride ourselves on a flexible and friendly work environment built on collaboration, accountability, and strong team culture. We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together. Your voice matters here, and we’re committed to continuously improving and ensuring this remains a workplace where you can thrive. If you’re looking to grow your career in a professional and empowering environment, we’d love to hear from you. Job Summary The Loan Servicing Specialist is responsible for administering a mortgage for reverse mortgage products on behalf their dedicated lenders on behalf of the FMS Group. This constitutes providing accurate, efficient and effective day to day delivery of services within agreed timeframes, whilst maintaining and fostering a positive relationship with the client. About The Role Process new loan settlements and maintain loan accounts in the administration system (SAM), including cash payments and portfolio transfers. Provide system support to SAM users and assist with general mortgage administration tasks such as rates and insurance. Handle helpdesk activities including interest rate changes, agent updates, password activation, month-end instructions, and reporting (e.g., Board and audited reports). Manage funding and post-settlement requirements, ensuring registration and delivery of final client reports. Perform monthly reviews, reconciliations, and quality assurance checks to maintain compliance and accuracy. Complete additional administrative duties as required to support smooth operations. About You You’re detail-oriented, tech-savvy, and thrive in a fast-paced environment. To excel in this role, you’ll bring: Previous experience in mortgage administration within banking, finance, or conveyancing. Exposure to legal work related to conveyancing and/or banking. A solid understanding of mortgage accounting and capitalised interest. Strong verbal and written communication skills, paired with excellent customer service. High accuracy in data entry and confidence using technology and systems. Exceptional attention to detail and the ability to prioritise competing deadlines. Sound decision-making skills under pressure in a high-volume environment. Accounting experience is highly regarded. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. We’re committed to supporting your personal and professional growth through meaningful benefits, recognition programs, and a workplace culture that values wellbeing, connection, and development across Australia and New Zealand. HERE’S WHAT SETS US APART: Employee Assistance Program (EAP) Employee Referral Program Flu Vaccination Program Fundraising Challenges Social Teams & Events Tenure Recognition Program Rewards and Recognition Program Training & Development Discounted First Title Insurances At FMS, we have a team of over 300 people located throughout Australia and New Zealand, as well as support from First American in the US. Together, we strive to achieve the best outcome possible for our clients and their customers. We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together. Supporting the financial sector since 2001 At FMS, we specialise in delivering the full range of mortgage processing and administration services. For over 20 years, we’ve provided financial institutions with a broad range of services, including mortgage processing, FASTRefi title insurance, conveyancing and BPO processing. We’re proud of the strength of our brand, strong parent backing from First American, long term client relationships and our proven specialist capability across the mortgage fulfilment value chain.