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Job Title: Deaf Quality & Promotions Advisor Job Description Your lived experience is your expertise. At Concentrix, we believe the best services are designed with communities, not just for them. We are proud to be seeking a Deaf Quality & Promotions Advisor to help shape accessible, high-quality experiences for Deaf and hard-of-hearing people across Aotearoa New Zealand. This is a meaningful opportunity for a Deaf professional, or someone with a strong connection to the Deaf community, to bring cultural insight, lived experience, and advocacy into a role where it truly matters. About the Role In this role, you will: Review service user communications to ensure they are clear, accessible and inclusive for Deaf customers Complete quality audits and provide quality feedback informed by lived experience and knowledge of NZ Deaf culture Develop and support the promotion of accessible services and campaigns Partner with internal teams to improve accessibility and service user experiences Act as a trusted voice for the Deaf community within Concentrix What We’re Looking For Deaf or hard-of-hearing individuals or people with strong connections to the Deaf community Understanding of NZ Deaf culture and accessible communication, including NZSL Experience in quality assurance, customer experience, advocacy, promotions or community engagement (helpful but not essential) Confidence sharing feedback and influencing positive change Strong written communication skills (NZSL users welcome, interpreting support available) Why Join Concentrix? A supportive, inclusive workplace committed to accessibility Flexible working arrangements and reasonable adjustments available A role that values lived experience as professional expertise Be part of a global organisation making a local impact Accessibility & Inclusion We welcome applications in written form or alternative formats. NZSL interpreters and workplace adjustments will be provided throughout the recruitment process and in the role. If you care about accessibility, representation, and quality, we would love to hear from you. Working Hours This is a part‑time position of up to 30 hours per week, with flexibility to structure these hours in a way that works for you. Hours can be arranged within our core business hours, and we’re happy to discuss a schedule that best supports your work–life balance and any accessibility needs. Additional Support We want to ensure every applicant has a fair and comfortable recruitment experience. If you would like a support person present during any stage of the interview process, please feel free to note this in your application. To help us prepare appropriate adjustments (such as NZSL interpreters, communication support, or technology aids), you are also welcome to include your preferred communication methods and your level of hearing. This information is optional and will only be used to support accessibility during recruitment. Apply now and help create better experiences for the Deaf community in Aotearoa. Location: NZL Auckland - 27 Napier Street, 1st Flr, Freeman's Bay Language Requirements: Time Type: Part time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.