About

• Your role cThe Customer Experience Manager is responsible for ensuring consistently high levels of customer service across all customer touchpoints. This role leads and enables the Customer Experience Team through strong people leadership, operational oversight, and continuous improvement. The Customer Experience Manager ensures the team is equipped with the right tools, knowledge, processes, and training to deliver an excellent customer experience, while meeting service-level expectations and supporting business growth. What you'll be doing Leadership and People Management: Support Team Leaders and front-line staff through changes in products, features, and pricing by facilitating smooth transitions with training of front-line staff. Facilitating continued development of Team Leader’s. Induction of New Staff: Own and manage the induction process for new staff, ensuring they are trained on service excellence practices and company standards. Servicing Artifacts Ownership: Own and maintain key servicing artifacts such as the Servicing and Product Knowledge Base, and servicing templates. Ensure these resources are up-to-date and accessible. Operational Management and Reporting: Maintain regular reporting on performance and manage delivery of team KPI’s both within the New Zealand team and the Outsourced Servicing Team. User Acceptance Testing (UAT): Assist with UAT for customer servicing tools and processes, ensuring the team has the right resources and systems to meet customer needs Servicing Innovation: Support delivery of Servicing initiatives via consultation or project management Other Undertake other duties and projects as required by the Customer Services Director About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Fast-growing, global, rewarding, fun, involved – at Corpay, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.