About

We’re looking for Customer Service Representatives, with roles designed for graduates and those starting their careers. This opportunity provides hands-on experience, structured skill development, and strong support to help you build a meaningful and rewarding career path. Te Whiwhinga mahi | The opportunity    At NZ Transport Agency Waka Kotahi, it all starts with our people. Come and be part of a special organisation that is connecting Aotearoa in more ways than one!  As a Customer Service Representative, you will be responsible for delivering outstanding service to our customers through both inbound phone-based support and email interactions. You’ll provide timely and accurate advice and make a positive impact on our customers’ experience.     We will provide you with training and make a strong commitment to your on-going coaching and development needs to enable you to confidently deliver solutions that meet our customers’ needs.   Here’s what you need to know about joining our Contact Centre:  You must be available to start on 26th Feb 2026 The roles are permanent full time with a starting salary of $60,216 + Kiwi Saver  We offer hybrid working in office and from home (where suitable and criteria are met)  We can offer you excellent training and development with genuine opportunities to progress to Senior CSR with increased remuneration  You will get 5 weeks annual leave + great benefits  Based in The Square in Palmerston North. NB: Our Customer Service Representative positions are full-time. We are unable to offer part-time roles. For more information, view the position description here.  Hours     We will be recruiting for hours Monday to Friday 7.55am – 6pm and Saturday and Sunday 8:30am - 5pm. Full time, 40 hours per week – rotating weekly shifts within the hours above. Rosters are published every 3 weeks. Please note you must be available to work Saturday and or Sunday when required as part of your shift pattern. Training    You will need to be available full-time from 8:00 a.m. to 4:30 p.m. for onboarding, followed by training starting on 26th Feb 2026. Ko koe tēnei | About you     We would love to see a diverse range of background and experience, but a few things stand out to us that make a great Customer Service Representative.    A passion for delivering outstanding customer service    Great communication skills   An ability to flex and adapt   An energetic attitude  An innovative approach to problem solving and working smarter   Experience working in a Contact Centre (desirable) Great attention to detail and be able to retain complex information  Have the willingness to learn and have a high level of computer literacy         A criminal or traffic conviction or traffic infringement will not necessarily exclude you from appointment. However, given the role of NZ Transport Agency Waka Kotahi in respect of road safety, all Transport Agency employees are expected to role model driving behaviours expected of road users. Therefore, it is our usual practice to run a License check and not to appoint people who have within the last 7 years had a conviction under the Land Transport Act 1998. Ko wai mātou | About us    At NZ Transport Agency | Waka Kotahi, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new  technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.    The Te Mahau | Customer and Services Group help deliver a positive land transport experience by making interactions with NZ Transport Agency Waka Kotahi products and services simple, easy to use and effective for users. Please note we are on our Christmas break from 23 December 2025 to 5 January 2026. We will respond to your queries as soon as we are back. Me pēhea te tuku tono | How to apply:  Please click apply to upload your CV and cover letter detailing your suitability for the role. Rā Katinga | Applications close: 6 January 2026 For further information, email: careers@nzta.govt.nz To be considered for this position you must have a legal right to live and work in New Zealand. Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time. Ko wai mātou | About us At Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.