About

This role with is a well-established, national organisation as Customer Experience Manager; leading a small, high-performing customer service team and take ownership of customer escalations, service delivery performance, and continuous improvement. This role suits someone who thrives at the junction of operations, customer service, and data. You’ll be hands-on, solution-focused, and confident leading a team while also rolling up your sleeves to fix problems, refine processes, and improve the wa…