About

• Award-winning Cybersecurity company
• Work with leading technologies and innovative peers
• Work in a dynamic environment with opportunities for professional growth and development.
• Ready to power the growth of one of New Zealand’s leading cybersecurity companies? At DEFEND, our mission is to create a cyber resilient world—and we’re looking for a Commercial Manager to accelerate how we price, contract, and scale.

What You’ll Do

• Own and manage customer contracts: Oversee the full lifecycle of customer-facing contracts, including negotiations, renewals, and variations, ensuring all documentation is accurate and up to date.
• Lead commercial governance: Act as the guardian of commercial risk, reviewing and refining terms to ensure profitability and compliance, and escalating issues as needed.
• Enable sales success: Support sales teams by preparing contracts, resolving queries, and developing templates and playbooks to streamline quoting and contracting processes.
• Drive sales support and procurement: Lead the Sales Support & Procurement function, managing procurement processes, validating quotes, and coordinating vendor-funded engagements.
• Collaborate across teams: Work closely with Technical Presales, Finance, Legal, Service Delivery, and Operations to ensure contracts align with technical, financial, and compliance requirements.
• Deliver insights and continuous improvement: Analyse contract data to identify trends and risks, provide commercial insights to leadership, and refine processes for greater efficiency and compliance.
• The skills & experience you will bring to DEFEND
• Proven experience in commercial management, contract management, bid management, or a similar role.
• Strong understanding of MSAs, SOWs, commercial terms, risk frameworks, and pricing structures.
• Excellent written communication skills, able to simplify complex concepts for sales teams and customers.
• Strong stakeholder management and negotiation skills.
• High attention to detail with a process-driven mindset.
• Ability to operate autonomously and manage multiple contracts simultaneously.
• Experience working in cybersecurity, ICT, SaaS, or managed services environments is a plus

About DEFEND

• Our dream at DEFEND is to improve everyday life by creating a cyber resilient world. Over the last few years, we've experienced phenomenal growth, working with a wide variety of customers in New Zealand and across 66 countries and winning several industry awards, including Microsoft's Global Partner of the Year for 2025!
• Why DEFEND?
• We believe in investing in our employees’ growth and providing them with opportunities to advance their skills and careers. We offer a collaborative workplace culture, and we are committed to fostering an inclusive environment where innovative thinking is encouraged.
• By joining our innovative and creative team you will have the opportunity to contribute a variety of cybersecurity outcomes, from culture & awareness of cyber resilience, through to offensive & defensive security. No matter what your role, everyone at DEFEND contributes towards our dream of creating a cyber resilient world.

Diversity & Inclusion

• At DEFEND, we celebrate a variety of perspectives and experiences. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to creating an environment that enables all our team to thrive. If you think you have what it takes, but don’t check every single box, please consider applying. We’d love to hear how you might contribute to the team and being our next DEFENDer.
• Ready to help shape the future of cybersecurity in New Zealand? Apply now or learn more at: https://defend.co.nz/careers/