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Job Description At Kraft Heinz, we believe our people are at the heart of everything we do. We are looking for an experienced Source to Pay Analyst who will be responsible for supporting the day-to-day execution of functional business processes in accordance with the Service Level Agreements aligned with Kraft Heinz Australia and New Zealand business stakeholders. About the role The role will work in partnership with third party Business Process Outsourcing (BPO) partners to drive operational performance of our full Source to Pay team, with a focus on our Accounts Payable stakeholders and vendors. The Source to Pay Analyst will serve as a key member of the Australia and New Zealand Global Business Services (GBS) team, promoting a culture of Executional Excellence, Process Excellence, Innovation and Business Value Key responsibilities Customer Centric Operational Stability: Responsible for Vendor Paid to Terms (VPTT) accuracy and improvement initiatives to ensure our suppliers are consistently paid the right amounts at the right times Work closely with our Business Process Outsourcing (BPO) partners to coach and train the broader AP team on core fundamentals and continuous improvement opportunities First point of escalation for Kraft Heinz on Accounts Payable matters (payment issues, vendor master data, internal queries) Stakeholder Collaboration: Drive vendor payment improvements in partnership with Kraft Heinz Finance department and with support from Senior Manager, STP ANZ Liaise between GBS and Kraft Heinz on Service Level Agreements and Reverse Service Level Agreements and drive action plans to improve performance on both sides Drive Service Performance Management reviews between business and GBS and improve reporting with GBS team Process Improvement: Ensure process documentation is updated frequently to reflect current standard operating procedures in compliance with Kraft Heinz policies and controls Work closely with Global process leaders and teams to understand root causes and represent process procedures, practicalities, and exceptions Translate vendor payment targets into action plans for GBS to drive improvement Support project and technology implementations including SAP S/4 Hana, Basware and other digital solutions Review and analyse reporting from broader GBS teams Apply understanding of assigned business process to identify gaps and propose continuous improvement measures General: Perform assigned tasks in accordance with all Kraft Heinz Food Safety, Environmental, Health and Safety, and Ethical and Human Resources policies, programs and goals. Uphold the Kraft Heinz values and to work in a way that contributes to the company’s vision Coordinate with external and internal customers on matters of collections and disputes Indirect management of the BPO team (located in India) What you'll bring Understanding of Accounts Payable or Procure to Pay processes Minimum of 5 years of progressing work experience in the Accounts Payable area Experience working in an operational capacity within GBS is preferred Experience working with BPO or offshore teams is highly preferred Experience operating in matrix and complex set ups Experience managing multiple stakeholders and priorities Experience participating in Continuous improvement initiatives Strong Accounts Payable and/or Procurement background Positive, proactive can-do attitude Attention to detail and high accuracy skills Excellent customer service skills Strong problem-solving skills Ability to work within a team environment Ability to foster strong relationships across all levels of the organisation Bachelor’s degree Post graduate certification in GBS is preferred Why Kraft Heinz This is more than an analyst role – it’s an opportunity to shape the future in a critical part of our business. You will join a global organization with ambitious growth plans, where your voice is valued, and your impact will be felt. If you are looking for a role where you can bring your expertise, perspective and leadership to make a real difference, we’d love to hear from you. Apply Now! Location(s) Tomoana Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. ABOUT US Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company. Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food. WHY US We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food. Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz. INCLUSION MATTERS TO US Everyone is welcome at our table. In fact, we thrive on learning and growing from our diverse backgrounds and perspectives. Doesn’t matter who you are, where you’re from, or who makes your heart sing. We want you to show up as your authentic self, excited to work with amazing colleagues to solve complex challenges and innovate in an ever-changing industry. We’re committed to: Hiring and growing talent from diverse backgrounds and perspectives. Growing our Business Resource Groups — vibrant, celebrated communities that enhance our business through thought leadership employee engagement and professional development opportunities. Providing our managers and leaders high quality learning experiences to explore how to foster inclusion and belonging.